FAQ


Q. WHAT IS PSYCHOTEL?
A. Psychotel is an extreme overnight horror experience strictly for over 18’s. It is the WORLDS FIRST scare hotel and one of the most intense horror attractions in Europe. This theatrical overnight experience places you in the middle of your own horror film where you will encounter disturbing scenes and live actors who will scare you throughout the night and test your fears to the limit. During the attraction you will be physically grabbed, handled and moved around inside the hotel. You will also be hooded and subjected to simulated torture/interrogation techniques and witness strong offensive verbal language and gore. You will not be harmed at any time and this content is presented for entertainment purposes only and is part of the overall experience.

Q. HOW SCARY WILL IT BE?
A. Psychotel is designed to be scary and is aimed at an adult audience. You will be scared and made to face your fears such as confined spaces, insects and moments of pitch blackness. The content of Psychotel is not suitable for those under the age of 18.

Q. WILL THE ACTORS TOUCH ME?
A. Yes. The actors will touch you but will not harm you. Please do not touch or harm the actors or you may be removed from the attraction without refund.

Q. HOW LONG WILL THE NIGHT LAST?
A. Psychotel starts at 9pm and scares will last until 4am. Guests are advised to arrive at least half an hour before check-in (9pm) as latecomers won’t be admitted due to the possible disruption of the experience for other guests.

Q. WHAT HAPPENS IF I FIND IT TOO SCARY?
A. All hotel guests have the option of ending their experience early if it becomes too much by taking their key out of their door. However we strongly recommend you experience the full night to see everything we have to offer.

Q. WILL I GET MESSY?
A. All guests are encouraged to wear clothes they don’t mind getting ruined. During your experience you will come into contact with theatrical blood and other substances that may stain your clothes. We will not be held responsible for any damage done to clothing as a result in participating in this attraction. The attraction also contains sections where you be required to crawl on your hands and knees. We will not be held liable for any marks or scuffs on your clothing as a result from taking part in this experience.

Q. CAN I LEAVE MY ROOM DURING THE EXPERIENCE?
A. All guests must stay in their rooms during the experience unless instructed otherwise by an actor or member of staff. Breaks will be provided during the night for guests to catch up and go outside to smoke however they must be back in their rooms before the experience resumes.

Q. ARE CAMERAS ALLOWED?
A. Cameras are allowed in the bedrooms however filming or photography of any kind is not allowed anywhere else in the building. Please email info@psychotel.co.uk for more information.

Q. AM I ALLOWED TO BRING ALCOHOL?
A. For the safety of our actors and other guests Psychotel does not allow alcohol. We reserve the right to refuse entry if we suspect you are under the influence. If caught drinking or under the influence during your stay we have the right to end your experience early and/or remove you from the attraction without refund.

Q. WILL I BE ALLOWED IN IF I ARRIVE LATE?
A. No. Psychotel has a strict check in time so please allow plenty of time to get to the venue and aim to arrive at least 10 minutes before check-in time.

Q. I’M PREGNANT AND/OR HAVE A HEART CONDITION. AM I ALLOWED TO ENTER?
A. We strongly advise that those who are pregnant or have any heart condition to not enter. Psychotel is an intense horror experience and all guests must be in good physical health.

Q. CAN I GET A REFUND IF I GET TOO SCARED?
A. No, you are entering an entertainment venue which is intended to scare you. Do not enter if you do not want to be scared. If you get scared it means we’ve done our job.

Q. ARE THERE PARKING FACILITIES NEARBY?
A. Yes, although we encourage all our customers to use public transport as parking spaces are limited. Please see the “location” section of the website on more details of how to get to Psychotel via car and public transport.

Q. IS THERE FOOD AND DRINK AVAILABLE?
A. Yes. The venue Psychotel is located in does serve food and drink. However this will only be available before you check in and begin your night of terror so make sure you’ve eaten beforehand.

Q. ARE THERE TOILETS AVAILABLE?
A. Yes. The building has toilets on each level of the building and each room has their own en-suite toilet and bathroom.